Your privacy
Privacy Policy
Your trust means everything. Here is how we care for your information.
Last updated: November 9, 2026
1. Welcome
This Privacy Policy explains how Susan Robichaud International (“we”, “us”) collects, uses and protects your information when you visit susanrobichaud.ca, join the Beyond ‘Biz’ Experience, book a session or reach out. We never sell your information.
2. Who looks after your information
Susan Robichaud is responsible for privacy at Susan Robichaud International, based in Dieppe, New Brunswick, Canada. You can reach her at [YOUR PRIVACY EMAIL] or by mail at [YOUR MAILING ADDRESS].
We follow Canada’s privacy law (PIPEDA), and Quebec’s Law 25 and Europe’s GDPR where they apply to you.
3. Information we collect
What you share with us
- Contact details: your name, email, phone and organization when you fill in a form, join the Beyond 'Biz' Insider or book a call.
- Account details: your username and profile when you join the Beyond 'Biz' Experience or The Lounge.
- Bookings and events: the sessions and workshops you register for, and your answers on booking forms.
- Payments: handled securely by Stripe. We never see or store your full card number.
- What you create: messages, community posts, and what you make with our tools (ideas you bring to Sidekick, recordings and videos).
- Heart Ambassadors: what we need to credit and send your thank-you (such as your e-Transfer email or PayPal address).
What is collected automatically
- Usage: pages visited and links clicked, through Google Analytics, only after you accept analytics cookies.
- Device: browser, device, general location (city or region) and IP address, recorded by our host for security.
4. How we use your information
- To set up and support your online platform, your Community membership and the tools inside it.
- To process payments, bookings and registrations, and send confirmations and reminders.
- To answer your questions and support requests.
- To send the Beyond 'Biz' Insider and other emails you agreed to. Every email has an unsubscribe link (CASL).
- To understand how our website is used and keep improving it.
- To keep our website and services secure.
- To credit Heart Ambassador referrals, and meet our legal and accounting obligations.
5. Services that help us
We share only what each service needs to do its part:
- Web Hosting Canada: hosts our website in Canada.
- Stripe: processes payments.
- Google: Workspace email, Calendar, Meet, and Analytics (with your consent).
- Zoom: online sessions and workshops.
- QUIC.cloud: optimizes images so pages load faster.
- CookieYes: remembers your cookie choices.
- AI services: Sidekick is powered by Anthropic (Claude) and transcription by OpenAI. What you submit is sent to them to create your result, and under their business terms it is not used to train their models.
- YouTube and Instagram: when we show videos or feeds, after you accept those cookies.
Some of these services store information outside Canada, mainly in the United States. We may also share information when the law requires it, or with your permission.
6. Your platform, your information
Each leader’s online platform runs on their own hosting account. The contacts, bookings and content on your platform belong to you. We access them only to set up, maintain and support your platform, or when you ask us to help.
If you collect information from your own visitors, your platform needs its own privacy policy. This page is a lovely place to start.
7. How long we keep information
- Account and membership: while you are with us, then up to 2 years.
- Payment and tax records: 7 years, as Canadian tax law requires.
- Newsletter: until you unsubscribe.
- Support requests: up to 3 years.
When we no longer need information, we delete it or make it anonymous.
8. Cookies
Cookies are small files your browser keeps. We use:
- Necessary cookies to keep the website working and remember your choices. Always on.
- Functional cookies for videos and social feeds.
- Analytics cookies (Google Analytics), only with your consent.
Change your choices anytime with the cookie button at the bottom of every page.
9. Your rights
Depending on where you live, you may have the right to:
- Access: see the personal information we hold about you.
- Correct: fix anything that is wrong or incomplete.
- Delete: ask us to delete your information, where we are not required to keep it.
- Withdraw consent: stop emails or analytics anytime.
- Take it with you: receive your information in a usable format.
- Make a complaint: reach the Privacy Commissioner of Canada or your local authority (such as Quebec's CAI).
To make a request, email [YOUR PRIVACY EMAIL]. We reply to every request within 30 days.
10. How we protect your information
Secure connections (HTTPS), strong passwords with two-step sign-in, limited access for our support team, regular updates and backups, and trusted providers. No system is 100% secure, but we care for your information as we would our own. If a breach ever puts you at risk, we will tell you and the Privacy Commissioner, as the law requires.
11. Children
Our website and services are meant for adults. We do not knowingly collect information from anyone under 16. If you believe a child has shared information with us, let us know and we will delete it.
Questions about your privacy?
We may update this policy as we grow. When we do, the new version will be posted here with a new date, and we will email you about important changes.