The way we work together
Terms and Conditions
Clear and fair, so you always know where you stand.
Last updated: November 9, 2026
1. Who we are
Susan Robichaud International (“we”, “us”, “our”) is based in Dieppe, New Brunswick, Canada. “You” means the person or organization using our online platform, tools, membership, and/or support services. A “leader” is anyone with an online platform or Community membership with us.
By using our website or services, you agree to these terms. If you do not agree, please do not use them.
2. What we offer
- Online Platform: $1,497 one-time. Your own online platform on your own hosting, with our theme, tools and setup. Includes 14 days in the Community.
- The Community: $67 a month or $737 a year. The Beyond 'Biz' Dashboard, The Lounge, the Grow tools, live sessions, support and updates. Your rate stays the same while you stay.
- Workshops & events: Priced on each event's page.
- Support tickets: Individual tasks, priced by size in Get Support.
- Special rates: Founding and Pathfinder rates are honoured while your membership stays active without a break.
- Giving back: 5% of every membership helps Heart Strings In Motion build a home.
All prices are in Canadian dollars, plus taxes where they apply.
3. Your platform and hosting
- Your platform runs on your own Web Hosting Canada account, which you open and pay for directly. A WHC account is required to join.
- Your domain, hosting, Stripe, Google Workspace and other accounts belong to you. Keeping them active and paid is your responsibility.
- Outside services (hosting, email, payments) have their own terms. We are not responsible for their outages or changes.
- You are responsible for the content and legal pages on your platform (privacy policy, terms and cookie consent).
4. Payments, renewals and cancelling
- Payments are processed securely by Stripe. Prices are in Canadian dollars, plus taxes where they apply.
- After your 14 days, you are invited to join the Community. Nothing is charged unless you choose to join.
- Monthly memberships renew each month. Yearly memberships renew automatically, and we send you a reminder first.
- Cancel anytime from your account or by contacting us. Your access continues until the end of the period you paid for.
- If a payment fails, we will let you know and try again. Community access may pause until it goes through.
- [REFUND POLICY: for example, the Online Platform fee is non-refundable once setup has begun; workshop tickets are refundable up to 7 days before the event; memberships are not refunded for partial months or years.]
5. If you leave the Community
Nobody is ever held hostage. If your Community membership ends:
- You keep your online platform, your content and your contacts. They are yours.
- You keep your Booking Calendar, Contact Manager and email tools.
- The Beyond 'Biz' Dashboard, the Community, the Grow tools, live sessions, support and theme updates end with your membership.
- You are always welcome back.
6. Our theme and tools
The Beyond ‘Biz’ Experience theme, tools and code belong to Susan Robichaud International and are licensed to you for your own platform. They are not sold. Please do not copy, share, resell or reuse them on another website without our written permission.
7. Sidekick and AI tools
Some tools, like Sidekick and transcription, use artificial intelligence to help you write and create. AI can make mistakes, so please review everything before you publish or send it. What you create belongs to you, and you are responsible for what you choose to use.
8. Your content and ours
- You own what you create and share: your words, stories, images and videos.
- Our workshops, templates, videos, kits and community materials belong to Susan Robichaud International. They are for your own work within the Beyond 'Biz' Experience.
- What you share in the Community is shown within the Community. We will never use your words or story publicly without asking you first.
9. Being part of the Community
The Community is a place where people feel seen, heard and understood. To keep it that way:
- Be kind and respectful, and assume good intentions.
- Keep what others share in confidence.
- No abusive, harassing or misleading posts, no spam, and no unwanted selling.
- Keep your sign-in private. You are responsible for your account.
If something goes wrong, we reach out first and do our best to resolve it within 7 days. If that is not possible, we may pause or end access to protect the Community.
10. Heart Ambassadors
Our referral program has its own terms. Please see the Heart Ambassador Terms.
11. Limitation of liability
We work hard to provide reliable, helpful services, offered “as is” and “as available”. As far as the law allows, we are not liable for indirect losses (such as lost income or data), and our total liability is limited to what you paid us in the 12 months before the issue. Nothing here limits your rights under consumer protection laws.
12. Governing law
These terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada that apply there.
Questions about these terms?
We may update these terms as we grow. When we do, the new version will be posted here with a new date, and we will let leaders know about important changes by email.